Senior Living- Quality explained as customer


Seeing my loved one happy and knowing that everyday is not promised; the staff strives to give them a good Day , is quality.

Individualized care and allowing them to have a voice is important as well. Asking my loved one to adhere to your regimen makes it more difficult to adjust to the necessity of alternative placement. They are human and have worked hard all their lives. I can assure you Senior Living was not their retirement plan. I recall an individual living in a senior living facility with Alzheimer’s saying “ I worked hard all my life. I bought a home to retire and die in. I lost everything . What the heck was my hard efforts fo?” I responded “ I definitely understand how you can feel that way. I’m at an age where I’m trying to put things in place to prepare for my senior life journey of “what if’s. “ and at the end of the day I don’t know what path it will take, I just trust that I will accept the path God ordains for my life.. The Senior gentleman patted me on the back and said “ Your right it’s where God takes us and I guess that’s why I’m here.

Senior Living does not have to feel like institutional living.

Quality is allowing my loved one to live a life of normalcy as much as possible. Regardless of where their life journey takes them mentality or physically; having a choice is quality in care.

Blog

Topic 1: “Healthcare, Senior Living, Quality

Thanks for journeying over and joining our blogging on healthcare: Senior Living

This blog originated from my heart as a very compassionate Healthcare Manager with over 35 years of experience in senior living settings and a daughter who’s heart is her mother; currently residing in a senior living setting. I have become compelled to journey towards one common goal of attaining “Quality ” in healthcare for every person regardless of your unique connection to senior living. As a healthcare worker I am a devoted compassionate individual with a vision of words being spoken uniquelee based on real life experiences for process improvement to attain “Quality-the degree of excellence that is “safe, effective, patient-centered, timely, efficient, and equitable”.

Merriam Webster dictionary defines quality as “degree of excellence”.

According to health.gov healthcare “quality” is a broad term that encompasses many aspects of patient care. Quality health care is care that is safe, effective, patient-centered, timely, efficient, and equitable.

The World Health Organization (WHO) definition of “Quality” of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. WHO also notes care is care that is safe, effective, patient-centered, timely, efficient, and equitable.

As you begin to write your experience, speak from your heart for improvement and list (preference) how you are connected to Senior living.

Example: HW- Healthcare worker C-Customer – FR- Friend P- Provider Co- Coalition P- Political rep.

Briefly explain what “quality” is to you and take the time to see others perspective. Sometimes its not what it seems. I did say sometimes😊

Do you agree with resourced information (MAT)?
Take a second and think..
Share with us what “quality” in senior living is to you?

Post here and let us know your Senior Living experience related to “QUALITY” and what “Quality” is to YOU for care and services??